Frequently asked questions

What is physiotherapy and will it help me?

Physiotherapy helps restore movement and function when someone is affected by injury, illness or disability. Physiotherapists achieve this via assessment and diagnosis and then plan a treatment schedule using movement and exercise, manual therapy, education and advice. They maintain health for people of all ages, helping patients to manage pain and prevent disease. The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them to remain independent for as long as possible. Some complaints do not respond to physiotherapy and if after consultation we feel you may need further medical investigation, we will suggest onward referral to the appropriate specialist.

Will I need a Doctor’s referral?

A doctor’s referral is not necessary, but we do take referrals from doctors and consultants. Most patients are able to refer themselves, or they may be referred to us via a friend/ relative, sports coach, strength and conditioning coach, personal trainer or sports massage therapist.

Will I need private medical Insurance?

NO, you do not have to have private cover to use our services.
If you do have private medical cover, we recommend contacting them first to discuss their protocols for private physiotherapy treatment, prior to your first treatment.
The clinic is registered with many of the private medical insurer’s, however, we do not currently work with BUPA or AXA.

What happens on my first visit?

You will be greeted by a member of the team and asked to complete any necessary paperwork. Your physiotherapist will then show you to one of the treatment rooms, where a confidential medical history and detailed assessment can be undertaken. A suitable treatment plan will then be discussed and goals set towards your recovery.

How long are the sessions?

The initial assessment and treatment will take between 45 – 60 minutes, depending on the complexity of your problem. We ask that you arrive 5 minutes prior to the initial assessment so that the paperwork can be completed. We will do our best to accommodate late arrivals, although this cannot always be done if there are appointments booked directly after your own.

Will I need to undress?

We will need to undertake a thorough assessment of the injured area(s), so items of clothing will need to be removed for assessment and manual palpation of that area. Your dignity will be maintained and professional conduct is our highest priority.

What should I wear?

We would like you to be comfortable when you attend for your appointment, but we may also need you to remove certain items. Ideally bring some shorts, if you have an injury affecting from the waist down. Ladies with an upper back or shoulder problem may feel more comfortable in a vest top, rather than just their underwear.

Can I bring someone with me?

The clinic has a chaperone policy in place and you are therefore welcome to bring a friend or relative into the treatment room with you. We recommend that all Under 16 patients have an adult with them during each session.

How many treatments will I need?

This varies from patient to patient and depends upon the problem being treated. The clinic takes part in a national audit to maintain its ‘Quality Assured Practitioner’ status, and as such our statistics show that our patients receive between 2 – 4 sessions.

Payment terms and methods

Self funding patients’ – payment immediately after each session via cash. We do accept BACS payments, and will issue a receipt where requested, once the transaction has been processed. Private Medical Insurers – will be invoiced directly on a monthly basis. Please make sure you have all membership details and authorisation codes with you at your first appointment.

How can I check if my Physiotherapist is Chartered and State Registered ?

The Clinic only employs Chartered Physiotherapists, who are members of the Health and Care Professions Council. This helps us ensure that patients will be treated by highly trained professional medical personnel. Please click on the highlighted text above, or on the relevant logos in the ‘links’ section for the CSP and HCPC and follow the on screen instructions, so that you may carry out your own professional checks.

Do you have a waiting list ?

Yes. We offer a cancellation list if your first choice of appointment is unavailable. Due to the high demand for appointments, we recommend that you book the earliest possible availability and when an appointment becomes available, our Clinic Manager will call you directly to see if you are able to attend. We aim to see you within 7 days.

Is there onsite parking ?

Yes, there is parking on the driveway of the clinic, plus plenty of free road side parking. We are also able to accommodate bicycles in a secure area if needed.

Please contact us for any further information